GENERAL QUESTIONS
What kinds of items do you auction?
We have almost every type of home furnishings that you could think of! We usually have a variety of sofas, chairs, dining room sets, beds, dressers, accent tables, outdoor furniture, rugs, art, mirrors, accessories, and more. We have new selections with each auction!
Where do your items come from?
The items in our auctions come from model homes that we have furnished for new builders – this furniture is often from expensive vendors (Four Hands, Restoration Hardware, Mercana, Uttermost, Pottery Barn, among others) and has barely been used, so our auctions are a great opportunity to get high-end furnishings for a fraction of the price!
How often do you have auctions?
We have them as needed throughout the year, which typically ends up being every 2-3 months.
Do you have items on-site available for purchase?
We do have a selection of items available for purchase on-site during auction pickups, but these are only available for purchase by auction item winners during their scheduled pickup appointments. The only time we sell items to the public are during our auctions.
What happens to leftover auction items?
We typically bring out some unsold or refused items for purchase during on-site pickup appointments (ONLY available to participants with already-scheduled pickup appointments). Items that remain unsold after pickups are over are either rolled into our next auction or donated to charity.
BIDDING ON ITEMS
How do I bid on items?
Please see the “During the Auction” section of this page for instructions on how to bid.
Can I change a bid amount?
Yes. Please see this 32auctions page for details on how to change one of your bids.
Can I remove one of my bids?
No, you cannot remove your own bids. If you absolutely need a bid removed, contact MCI via email (sale@mconceptsinc.com) and one of our administrators will do it manually for you. Please be very careful when placing bids - removing them is a complex, time-consuming process and is unfair for other auction participants.
PAYMENTS
How do I pay for my items?
Participants can pay for their items during scheduled pickup appointments with cash, a credit/debit card (2.95% fee in person / 3.95% over the phone), or a certified bank check. Please note that we cannot accept personal checks. If you plan on paying with cash or a bank check, be sure to add 7.25% sales tax to your invoice total so there are no surprises at checkout!
Do I have to pay sales tax?
Yes. Sales tax at the Wake county rate of 7.25% is added to all transactions at time of payment.
What is your refund policy?
Because all sales are final once a customer has removed their items from the pickup location, we very seldom issue refunds. The only circumstances in which we offer refunds are if a customer is accidentally overcharged, or if someone finds that an item was misrepresented in the auction after they have paid but before they leave our facility.
PICKUPS
Where do I pick up my items?
All items are to be picked up at our warehouse location: 1400 Mechanical Blvd, Ste 120 in Garner (old News & Observer building).
Do I need an appointment to pick up my items?
Yes, pickups are by appointment only. Visit the "Pickup Appointments" section of this page for details on how to schedule a pickup appointment.
Can I pick up items for a friend?
Yes. You must set up two pick up appointments. If you also have items to pick up, include both invoice numbers (yours and the other person's) and their name on the “Invoice Number” line on SignUpGenius when you choose your appointment slot. If you are only picking up items for someone else, please make the appointment under the participant’s name and type their invoice number along with the pickup person’s name on the “Invoice Number” line.
What if an item won’t fit in my vehicle when I come to pick it up?
We do not allow item refusals for this reason (unless the size was incorrect in the item description online), so you will still be expected to pay for the item and come back for it. You will be asked to pay for the item before leaving our facility and we will hold it in our warehouse for up to 14 days until you can make arrangements to come back with another vehicle. This is why we encourage checking item listings very carefully before bidding!
What if I decide that I don’t want an item I won?
Short answer: You’ll very likely have to pay for the item and take it with you anyway or risk having all items forfeited and being banned from future sales.
Long answer: The only instance in which we allow refusals is if an item is misrepresented on the item description page on the auction website. Please see the “Item Refusals” section of this page for more details on our policy on item refusals.
What if I can't pick up my item(s) during scheduled auction pick ups?
It is in the buyer’s best interest to pick up during our scheduled pick up times. During this time our hours change to be more accessible to buyers and we have staff on site to assist. All items awarded must be paid for and picked up within 14 days of the last scheduled pick up time. All awarded items must be paid for in full by the end of the scheduled pick-up period. Items not collected during the standard pick-up times must be retrieved within 14 days of the final pick-up day unless other arrangements are made directly with us. Any items not picked up within this timeframe will be considered forfeited, and NO REFUNDS WILL BE ISSUED. For pick-ups outside of the standard pick-up times, appointments must be scheduled at least 24 hours in advance by calling our office at (919) 917-7764. Pick-ups can only be arranged during our normal warehouse receiving hours of 9 AM to 4 PM, Monday through Friday. Please note, no assistance with loading items will be provided, as our team will be out in the field.
If you have any questions or concerns not addressed here or elsewhere on the website, please send an email to sale@mconceptsinc.com and we’ll get back to you as soon as we can!